Stories Behind Real Estate Reviews: Empathy, Patience, and Communication
Stories from REALTORS®: Jeanine Lu - Luis Mendoza - David Snead - Mehdi Tavakoli - Jan Sullivan Ramsey - Jay Khun Khun
Real Estate agents are tasked with helping people buy what is for many the most expensive purchase of their lives. For this reason, good agents don’t just have market experience and negotiation know-how, they also possess soft skills associated with customer service notably; empathy, patience, and communication. We continue our sharing of the stories behind real estate reviews and testimonials with some stellar examples agents exemplifying the importance of care.
Jeanine Lu
| Haneen Hayder & Associates |
| C: 415.519.4560 |
| Realtor®CalBRE 02075050 |
| [email protected] |
Jeanine’s Testimonial
Jeanine is very friendly and upbeat. She knows the San Francisco Peninsula very well. She negotiated with listing agents on our behalf, staying within the budget we had set, and gave us sound feedback when we started negotiating price with the seller.
~Lezlie Ramsey
Jeanine’s Story
“My client was my new neighbor who I met only for a few months. She came to me one day and said she was ready to buy. I referred her to my loan officer/lender due to a great relationship. She decided to work with her bank (she had been with her for a while) and reached out online and got a great quote. I was happy to hear she was happy with her rate and reached out to the loan officer to build our relationship and understand her loan better to keep it as smooth as possible for my client.
I was never able to get a confirmed loan amount which worried me a bit so I was on top of him checking in almost every day. We went into contract and ratified and later found out the loan couldn’t be supported, therefore, I reached out to my loan officers that I referred her and processed the application and got her the loan at a great rate and kept the COE at 21 days! My lender was on vacation, to say the least, and I was on the phone with him daily to ensure all paperwork was completed to push it through.
My relationship with my lenders and their efforts were able to get this done efficiently and on time for COE. In Addition, I was able to negotiate the home for under market value saving over $100K+.”
Luis Mendoza
| Keller Williams Realty SELA |
| 562.205.8262 |
| [email protected] |
| www.LuisMendozaRealEstate.com |
Luis Mendoza is a real estate agent and mortgage broker with Keller Williams Realty-Downey, with 16 years of experience.
He specializes in listing and selling homes, bringing home sellers top dollar offers on their properties. He services all of Southern California, so reach out today!
Luis’s Testimonial
We hired Luis and we were able to sell our house 15K above listing price and purchase a new one within one week. During the process we had a smooth and pleasant experience thanks to Luis’s professionalism. We highly recommend Luis Mendoza.
~ Juanita S.
Luis’s Story
David Snead
| Broker, Coldwell Banker Bain |
| 425-457-2594 |
| [email protected] |
| seattledaves.com |
David’s Testimonial
We genuinely enjoyed our time house-searching with David. His jolly good nature kept us in good spirits through the highs and lows of our experince. I also knew David well enough to know that he would represent our family with integrity and kindness.
~ Jeff C
David’s Story
Mehdi’s Testimonial
Mehdi is very efficient, a pleasure to work with and keeps in good contact to update us on progress of sale. He has endless patience with us as we were so undecided as to what we wanted to do in terms of purchasing and was not at all pushy.
~PEGGY KOOPMAN
Mehdi’s Story
Jan Sullivan Ramsey
| Re/Max Accord |
| 925.984.9613 |
| [email protected] |
| www.JRamseyRealtor.com |
Jan Sullivan Ramsey is a real estate agent with Re/Max Accord. Jan Sullivan Ramsey offers personal, professional real estate guidance to home buyers and home sellers in the Easy Bay and surrounding areas.
Jan’s Testimonial
Jan is the best real estate agent I ever met. She is very knowledgeable, trustworthy and persistent in her efforts to find the best deal for her clients. She has wonderful personality, very patient, punctual and creative. Her input is very valuable.
Olga M.
Jan’s Story
Jay Khun Khun
| Royal LePage Global Force Realty |
| 778.996.3892 |
| [email protected] |
| jaykhunkhun.com |
Jay Khun Khun is a real estate agent with Royal LePage Global Force Realty. He has marketed homes in Surrey, Delta, Vancouver, Abbotsford. Here’s a video from Jay’s Instagram.
Jay’s Testimonial
Our then 4 month old daughter, and won us over with his calm confidence and positivity.
We sat down, discussed what we want and didn’t want, and went over finances and possibilities.~Simi
Jay’s Story
“These clients were a referral for me. They were previously working with a realtor and wanted to interview some new realtors for their own reasons.
I showed up at their home to meet with them. When I got there, I made sure to introduce myself and be myself. I got to meet their beautiful baby girl, and she loved me! I played with her a bit and then got talking to my clients.
They felt very comfortable speaking with me and it felt as if we were family, instead of a professional relationship. This made it very easy to communicate in the future. I was available to them at all times, and I made sure I answered all of their questions, and confidently defended their positions when negotiating their deal.”
The Takeaway
Be it the patience and communication skills needed to rise to a last-minute loan challenge while keeping to a 21 day COE or an overall philosophy of empathy and building long term relationships, soft skills are needed for real estate agents. Your ability to listen and empathize is essential in building the strong client relationships needed to ensure a selection of positive real estate reviews to highlight.
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