Real Estate Success Stories

Stories Behind Real Estate Reviews: Empathy, Patience, and Communication

Stories from REALTORS®: Jeanine Lu - Luis Mendoza - David Snead - Mehdi Tavakoli - Jan Sullivan Ramsey - Jay Khun Khun

Real Estate agents are tasked with helping people buy what is for many the most expensive purchase of their lives. For this reason, good agents don’t just have market experience and negotiation know-how, they also possess soft skills associated with customer service notably; empathy, patience, and communication. We continue our sharing of the stories behind real estate reviews and testimonials with some stellar examples agents exemplifying the importance of care.

Jeanine Lu

Jeanine Lu

Haneen Hayder & Associates
C: 415.519.4560
Realtor®CalBRE 02075050

Jeanine’s Testimonial

Jeanine is very friendly and upbeat. She knows the San Francisco Peninsula very well. She negotiated with listing agents on our behalf, staying within the budget we had set, and gave us sound feedback when we started negotiating price with the seller.

~Lezlie Ramsey

Jeanine’s Story

“My client was my new neighbor who I met only for a few months. She came to me one day and said she was ready to buy. I referred her to my loan officer/lender due to a great relationship. She decided to work with her bank (she had been with her for a while) and reached out online and got a great quote. I was happy to hear she was happy with her rate and reached out to the loan officer to build our relationship and understand her loan better to keep it as smooth as possible for my client.

I was never able to get a confirmed loan amount which worried me a bit so I was on top of him checking in almost every day. We went into contract and ratified and later found out the loan couldn’t be supported, therefore, I reached out to my loan officers that I referred her and processed the application and got her the loan at a great rate and kept the COE at 21 days! My lender was on vacation, to say the least, and I was on the phone with him daily to ensure all paperwork was completed to push it through.

My relationship with my lenders and their efforts were able to get this done efficiently and on time for COE. In Addition, I was able to negotiate the home for under market value saving over $100K+.”

Luis Mendoza

Luis Mendoza

Keller Williams Realty SELA

Luis Mendoza is a real estate agent and mortgage broker with Keller Williams Realty-Downey, with 16 years of experience.
He specializes in listing and selling homes, bringing home sellers top dollar offers on their properties. He services all of Southern California, so reach out today!

Luis’s Testimonial

We hired Luis and we were able to sell our house 15K above listing price and purchase a new one within one week. During the process we had a smooth and pleasant experience thanks to Luis’s professionalism. We highly recommend Luis Mendoza.
~ Juanita S.

Luis’s Story

“Juanita & her husband Neri owned a home in the neighboring city of South Gate, CA.  I met them at an open house in the city of Downey, CA.  They loved the home and wanted to buy it, but the problem was that their property was located in a heavy transited main street, and would not sell for the amount they needed to make the move.  After listing with three different agents before, and being unable to sell, they had lost hope. That is until I met them at my open house.
After speaking with them and analyzing their situation, I convinced them to hire me and use my special listing strategy, which causes homes to sell for more than what they’re actually worth.  Within days of listing the home, I brought them 3 offers, all above asking price.
Their earnings made it possible for them to buy the home I had shown them at the open house.
Today, Juanita and Neri, and their two beautiful kids have lived in their Downey home for 5 years, and we have stayed in touch ever since.”

David Snead

David Snead
Broker, Coldwell Banker Bain

David’s Testimonial

We genuinely enjoyed our time house-searching with David. His jolly good nature kept us in good spirits through the highs and lows of our experince. I also knew David well enough to know that he would represent our family with integrity and kindness.

~ Jeff C

David’s Story

“I helped Jeff and Sonia Buy their home in West Seattle. Jeff is a writer and Sonia is a designer. They are a lovely couple and we built a trusting, fun relationship through the sometimes challenging process of buying their first home together.
We met often at a fantastic local bakery for coffee and sweets for inspiration.
They still live there.”

Mehdi Tavakoli

Mehdi Tavakoli

Team 3000 Realty Ltd.
Mehdi Tavakoli is a real estate agent with Team 3000 Realty Ltd. Mehdi Tavakoli has marketed homes in Vancouver, North and West Vancouver, Vancouver, Burnaby, Coquitlam, Pitt Meadows, Aldergrove Langley. Langley, Abbotsford, Mission, Maple Ridge, Surrey, North Delta.

Mehdi’s Testimonial

Mehdi is very efficient, a pleasure to work with and keeps in good contact to update us on progress of sale. He has endless patience with us as we were so undecided as to what we wanted to do in terms of purchasing and was not at all pushy.


Mehdi’s Story

“As you know, all it’s about customer service and respect and how you can make your client comfortable working with you during the transaction. It is emotional time for buyer as well as for seller when they are buying or selling. You have to put yourself in their shoes, that time you can exactly understand what kind of emotion they are going through because it’s their biggest investment and for some of them it’s their retirement money.
I love working with people and when I am working with my client, I make them feel comfortable around me. In reality, when you are honest, courteous, professional and trustworthy the client feels that and will love, trust and respect you.
My business model with my client is not short term, I have a long-lasting relationship with my clients after selling or buying. Even though, I know some of them because of their age they are not buying anymore, I still keep my contacts and also offer them my help if they need me and I will call or email them on their special days such as birthday and anniversary.

Jan Sullivan Ramsey

Jan Sulivan

Re/Max Accord

Jan Sullivan Ramsey is a real estate agent with Re/Max Accord. Jan Sullivan Ramsey offers personal, professional real estate guidance to home buyers and home sellers in the Easy Bay and surrounding areas.

Jan’s Testimonial

Jan is the best real estate agent I ever met. She is very knowledgeable, trustworthy and persistent in her efforts to find the best deal for her clients. She has wonderful personality, very patient, punctual and creative. Her input is very valuable.

Olga M.

Jan’s Story

Olga was searching for an investment property that eventually she might want to live in. While open to many areas in the East Bay, she had very specific requirements. She was fine with a home that would require some updating and repairs.
During the process, she would ask my opinion about the areas, the development, and the estimate for repairs. She understood that I was there to be her advocate in her home purchase. I was very honored that she referred some of her work associates to me.

Jay Khun Khun

Jay Khun Khun

Royal LePage Global Force Realty

Jay Khun Khun is a real estate agent with Royal LePage Global Force Realty. He has marketed homes in Surrey, Delta, Vancouver, Abbotsford. Here’s a video from Jay’s Instagram.

Jay’s Testimonial

Our then 4 month old daughter, and won us over with his calm confidence and positivity.
We sat down, discussed what we want and didn’t want, and went over finances and possibilities.


Jay’s Story

“These clients were a referral for me. They were previously working with a realtor and wanted to interview some new realtors for their own reasons.

I showed up at their home to meet with them. When I got there, I made sure to introduce myself and be myself. I got to meet their beautiful baby girl, and she loved me! I played with her a bit and then got talking to my clients.

They felt very comfortable speaking with me and it felt as if we were family, instead of a professional relationship. This made it very easy to communicate in the future. I was available to them at all times, and I made sure I answered all of their questions, and confidently defended their positions when negotiating their deal.”

The Takeaway

Be it the patience and communication skills needed to rise to a last-minute loan challenge while keeping to a 21 day COE or an overall philosophy of empathy and building long term relationships, soft skills are needed for real estate agents. Your ability to listen and empathize is essential in building the strong client relationships needed to ensure a selection of positive real estate reviews to highlight.

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