Javier Calvo

A new study ranked digital experience for major US health plans, with one insurer leading commercial plans and another topping Medicare Advantage.
The study surveyed 7,687 members across the largest commercial and Medicare Advantage plans, scoring visual appeal, navigation, content, speed and telehealth.
In commercial plans, one insurer scored 684, narrowly ahead of another at 682. A third placed next at 672, while the lowest scored 605.
For Medicare Advantage, one plan led with 676, followed by another at 671. Two plans tied for third at 665, while another scored 604.
Commercial app use reached 38%, ↑7 points yearly. Medicare Advantage app use fell to 20%, ↓4 points yearly after digital channel use had eased post-Covid-19.
Great digital experiences strongly boosted future app use. Poor experiences sharply reduced it, while longer member tenure was linked to much higher Medicare Advantage app satisfaction.
An expert said health plans needed stronger digital onboarding and member 

Top Health Plans for Digital Experience

An initial Mid-Winter estimate of 0.09% was revised by April 6 to ~2.5%, with the agency saying that means $13B in added 2027 payments.
Even with more funding, an expert said medical costs were rising faster, so plans still might struggle to cover expenses, preserve benefits, and protect margins.
Supplemental perks could face cuts first, the expert said, because seniors may tolerate losing extras like gym access more than premium increases.
The agency also updated 2027 star ratings, which measure care quality, including preventive care, drug safety, chronic condition management, and member satisfaction.
Because the rating methodology changed, a previously high-rated plan could score lower, making it important for seniors to review benefits, premiums, copays, and networks.
The expert warned against auto-renewing during Annual Enrollment Period, citing prior nationwide benefit reductions and saying the current year may bring similar plan changes.
The article said the revised increa